FAQ


Shipping Standards
Orders are processed and shipped within 3 business days of receipt.

Domestic Orders (USA)
Orders are shipped USPS First Class (3-5 business days) or Priority Mail (1-3 business days), excluding holidays.

International Orders
All international orders are shipped USPS First Class International or USPS Priority Mail International. Both with an expected arrival date of 7-14 days.

USPS First Class International
First Class International is the cheapest option for international shipping. This option does not provide an international tracking number or insurance, the tracking number provided will only track the package within the US. Although most packages arrive to their destination, there is no guarantee your order will not get lost in transit and we cannot offer reimbursement.   

USPS Priority Mail International
The safest option!  Priority Mail International packages come with insurance and an international tracking number.  In the rare occasion your package is lost in transit, we can offer a reimbursement or replacement of goods (pending availability).

*Please note Customers are responsible for paying all duties, taxes, and other fees assessed by the government.  Your country may collect dues upon delivery. Please contact your local post office for more information on import taxes. Know what the import tax will be before your postal service attempts delivery.

Returns and Exchanges

Due to the nature of our items, we do not accept returns or exchanges.  If you are unsatisfied with your purchase, please contact us within 15 days of purchase at hello@amachronicles.com

Repairs/Faulty
Oh no!  In the rare instance you receive a faulty or damaged item, please email us at hello@amachronicles.com with the specifics and photos.  We treat each item on a case by case basis, but generally will send a shipping label to return the item for repair or issue a refund.

Custom Work
Have an idea and want to collaborate? We’d love to!  Our Ama-Goya is equipped to do custom yoga bags and embroideries.  E-mail us at hello@amachronicles.com